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Our mission is to help our clients attract, protect and retain their most valuable resource—their employees!
 

Customer Service

We set ourselves apart from our competitors by providing daily services for our employers and their employees.  Some of which are as follows:

  • Negotiate contract with carrier upon renewal i.e., rate negotiations and benefit design

  • Provide enrollment packets

  • Produce Summary Plan Description (SPD) on behalf of the employer

  • Process employee enrollments, terminations, dependent changes

  • Check claim status with client's insurance carrier
  • Write letters of appeal to insurance carrier

  • Provide ACA reporting module for large groups

  • Provide Human Resource support

  • Assist with referrals from primary care physician to specialists

  • Process address changes

  • Order ID cards, brochures and provider directories

  • Reconcile premium billing statements on behalf of the employer

  • Conduct employee meetings, explain benefits, plan guidelines and the value of the benefit package

  • Provide on-site customer service representative to answer any questions.  This service is provided quarterly, semi-annually or at the request of the employer.

     
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Bohannon Insurance Group
4317 Northstar Way, Suite A
Modesto, CA 95356
Office: 209-529-4530
Toll Free: 866-529-4530
Email: dpope@bohannoninsurance.com
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